Our commitment to your privacy.
QUAY Construction respects your privacy and is committed to handling personal information in a responsible, transparent and secure manner.
This Privacy Policy describes the types of personal information we may collect, why we collect it, how it may be used or disclosed, and the choices available to you.
This policy applies when you use the QUAY Construction website, submit an inquiry, book a consultation, communicate with our team, request a proposal, engage us for renovation services or otherwise provide personal information to us.
In this policy, “QUAY,” “we,” “us” and “our” refer to QUAY Construction. “You” refers to a website visitor, prospective client, client, supplier, subcontractor or other individual interacting with us.
Information you provide to QUAY.
The information we collect depends on how you interact with us and the nature of the renovation services you are considering or receiving.
Contact information
Your name, email address, telephone number, preferred communication method and other details you provide when contacting us.
Project information
Property location, property type, renovation goals, anticipated scope, preferred timeline, investment range and design preferences.
Consultation information
Notes, measurements, photographs, plans, specifications and other information collected during consultations or site visits.
Client and project records
Agreements, proposals, approvals, correspondence, schedules, change documentation, invoices and project administration records.
Communications
Emails, text messages, telephone call notes, website form submissions and other communications between you and QUAY.
Website information
Device type, browser, approximate location, referring page, pages visited, interactions and other technical website usage information.
Information collected automatically
When you visit our website, certain technical information may be collected automatically through cookies, pixels, analytics tools and similar technologies. This may include your IP address, browser type, device information, pages visited, referral source and general interaction data.
We use this information to understand how visitors use our website, improve performance, measure marketing effectiveness and identify technical issues.
Why we collect and use personal information.
QUAY may collect and use personal information for the purposes reasonably necessary to operate our business, communicate with you and provide renovation services.
Responding to renovation inquiries and consultation requests.
Evaluating whether a proposed project is suitable for QUAY’s services.
Booking calls, meetings, site visits and project appointments.
Preparing budgets, estimates, proposals, agreements and project documentation.
Planning, coordinating, managing and completing renovation work.
Communicating project updates, decisions, approvals, schedules and next steps.
Processing invoices, payments and accounting records.
Providing warranty service, support and post-completion follow-up.
Improving our website, client experience, marketing and business operations.
Protecting our website, clients, personnel, property and business against misuse or fraud.
Meeting legal, regulatory, insurance, tax, accounting and recordkeeping obligations.
Your choices remain important.
We seek consent for the collection, use or disclosure of personal information where consent is required. Consent may be express or implied depending on the nature of the information, the circumstances and your reasonable expectations.
For example, when you submit a website form, contact our team or request a consultation, you consent to our use of the information provided to respond to your request and communicate with you about your project.
You may withdraw consent to certain uses of your information by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.
You may unsubscribe from promotional email communications by using the unsubscribe option included in the message or by contacting us directly.
Even if you opt out of marketing, we may continue sending necessary service, project, contractual, safety or administrative communications.
When information may be shared.
QUAY does not sell personal information. We may share personal information only where reasonably necessary for the purposes described in this policy or where permitted or required by law.
Service providers
Website hosting, customer relationship management, scheduling, email, analytics, document storage, accounting, payment processing and other operational service providers.
Project participants
Designers, consultants, suppliers, subcontractors, trades, engineers and other parties involved in evaluating, planning or delivering your project.
Professional advisers
Accountants, insurers, legal advisers and other professionals who support our business or help us meet legal and contractual obligations.
Legal requirements
Government authorities, regulators, law enforcement or other parties when disclosure is required or permitted by applicable law.
Business transactions
Parties involved in a potential financing, reorganization, sale, merger or transfer of all or part of our business, subject to appropriate safeguards.
We expect service providers handling personal information on our behalf to use it only for the services they provide and to maintain appropriate safeguards.
Protecting information throughout its lifecycle.
Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business and project records, resolve disputes and meet legal, accounting, insurance or contractual requirements.
Retention periods vary depending on the nature of the information and the reasons it is held. When information is no longer required, we may securely delete, destroy or anonymize it.
Safeguards
We use reasonable administrative, technical and physical safeguards intended to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or disposal.
No website, email system, network or storage method is completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security.
Processing outside British Columbia
Some service providers may store or process information outside British Columbia or Canada. Information handled in another jurisdiction may be subject to the laws and lawful access requirements of that jurisdiction.
Accessing or correcting your information.
Subject to applicable law, you may request access to personal information under our custody or control and ask us to correct information that is inaccurate or incomplete.
You may also contact us to ask questions about our privacy practices, withdraw certain consent, request that we update your communication preferences or submit a privacy concern.
Submit your request
Email us with enough information to identify you and explain the records or correction requested.
Verify your identity
We may request reasonable verification before disclosing or modifying personal information.
Receive our response
We will review the request and respond within the period required by applicable law.
In some circumstances, access may be limited or refused where permitted or required by law. Where appropriate, we will explain the reason for the limitation.
Other important privacy terms.
Our website and renovation services are intended for adults. We do not knowingly collect personal information directly from children without appropriate authorization. Contact us if you believe a child has provided personal information to us.
We may photograph or record renovation work for project documentation, quality control or portfolio purposes. Where images could reasonably identify a client, occupant or private information, we will seek appropriate permission before using them publicly unless otherwise permitted by an agreement or law.
Our website may link to third-party websites, platforms or services. We are not responsible for the content, security or privacy practices of external services. Review their privacy policies before providing information.
We may update this Privacy Policy to reflect changes to our practices, services, technology or legal obligations. The updated version will be posted on this page with a revised effective date.
Questions about your information?
Contact QUAY if you have a privacy question, wish to request access or correction, or want to raise a concern about how your information has been handled.